Tier 1

This is the first point of contact between families and the school.

The table below clarifies whether the communication requires the attention of your child’s class teacher or if the school office is more appropriate.

Teachers are available most days before and after school and appointments can be made in person, via the school office (office@harrietsham.kent.sch.uk) or via Dojo.

Class Teacher

School Office

Tel: 01622 859261

office@harrietsham.kent.sch.uk

Please contact your child’s Class Teacher in the first instance if the query concerns:

• Home-learning queries
• Behaviour issues/concerns
• Learning and academic progress queries
• Home/pastoral/friendship concerns
• School trips and visits

Please contact the office if your query concerns:                     

• School events information/ changes to usual school day (please check diary dates first)
• Reporting an absence / attendance queries
• Payment queries
• Medication/injuries/appointments
• School meal queries

Tier 2

If further support is required, the following members of staff are available to support. This can be organised through the school office, or in collaboration with the teacher currently dealing with the query.

Inclusion Team

Mrs Racheal Hancock – Inclusion Assistant

rachael.hancock@harrietsham.kent.sch.uk

Mrs Rebecca Evans – Inclusion Leader

rebecca.evans@harrietsham.kent.sch.uk

Pastoral Team

Mrs Amy Smith – FLO

amy.smith@harrietsham.kent.sch.uk

Mrs Jo Griffin – Pastoral Leader

joanne.griffin@harrietsham.kent.sch.uk

Middle Leaders

Mrs Coral Smith – Early Years Leader

coral.smith@harrietsham.kent.sch.uk

Ms Nicki Pittam – Maths Leader

nicki.pittam@harrietsham.kent.sch.uk

Mr Ben Walker – English Leader

ben.walker@harrietsham.kent.sch.uk

Please contact the Inclusion Team if your query concerns:

• Escalated SEND or Pupil Premium concerns
• Initial complaints re. SEND concerns or practice
• Ongoing SEND correspondence

Please contact the Pastoral Team if your query concerns:

• Escalated parent and family support - Pastoral Care
• Safeguarding Concerns
• Escalated behaviour concerns

Please contact our Middle Leaders if your query concerns:

• Specific learning difficulties / queries related to EYFS, Maths or English.

Tier 3

Having followed Tier 1 and 2, if a matter needs further attention, it can be brought to the Deputy Headteacher.

This can be organised through the school office or in collaboration with the member of the leadership team currently dealing with the query.

Deputy Headteacher

Mr Jon Gambell

jon.gambell@harrietsham.kent.sch.uk

Any escalated concerns can be raised with the DHT.

Before requesting an appointment, please ensure that you have followed the steps in this flowchart.

Tier 4

Having followed Tier 1-3, if a matter needs further attention, it can be brought to the Headteacher.

This can be organised through the school office or in collaboration with the member of the leadership team dealing with the query.

Headteacher

Mrs Jackie Chambers

headteacher@harrietsham.kent.sch.uk

In addition to concerns escalated through Tiers 1 -3, the following queries can be raised directly with the Headteacher.

Before requesting an appointment, please ensure that you have followed the steps in this flowchart.

• Issues which relate to serious Safeguarding concerns.
• Issues which relate to the conduct of a staff member.
• Requests for school appeals or reference requests can be made directly to the Headteacher.

Tier 5

Having followed Tiers 1-4, if the unlikely situation arises where you are still not satisfied that your concerns have been successfully resolved, our Chair of Governors is available to offer further support.

Chair of Governors

Mrs Rebecca Emson

rebecca.emson@harrietsham.kent.sch.uk

To contact Mrs Emson directly, please access our school’s complaint policy via the school website.

Alternatively, a printed copy can be obtained from the school office.