Harrietsham Church of England Primary School
Contact Details
Our staff are here to help you
If you have any queries, or if you require any further information, please contact our school office or, better still, pop in to see us.
Our contact details are below
Harrietsham Church of England Primary School
West Street
Harrietsham
Kent
ME17 1JZ
Phone: 01622 859261
Email: office@harrietsham.kent.sch.uk
Key Contacts
- Headteacher: Mrs Jackie Chambers - headteacher@harrietsham.kent.sch.uk
- Deputy Headteacher: Mr Jon Gambell - jon.gambell@harrietsham.kent.sch.uk
- Inclusion Leader: Mrs Rebecca Evans - rebecca.evans@harrietsham.kent.sch.uk
- Pastoral Leader and Lead DSL: Mrs Jo Griffin - joanne.griffin@harrietsham.kent.sch.uk
- Business Leader: Mrs Becci Masterson - becci.masterson@harrietsham.kent.sch.uk
- Chair of Governors: Rebecca Emson - rebecca.emson@harrietsham.kent.sch.uk
Parent - School Communications Flowchart
We pride ourselves on our open-door policy – our relationships with our families are vital because of the support it provides our children. The flowchart below is designed to support effective communication and to provide clarity when you need to contact the school. This tiered approach aims to support both families and staff to resolve any concerns efficiently and effectively.
Tier 1
This is the first point of contact between families and the school.
The table below clarifies whether the communication requires the attention of your child’s class teacher or if the school office is more appropriate.
Teachers are available most days before and after school and appointments can be made in person, via the school office (office@harrietsham.kent.sch.uk) or via Dojo.
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Class Teacher |
School Office Tel: 01622 859261 |
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Please contact your child’s Class Teacher in the first instance if the query concerns:
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Please contact the office if your query concerns:
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Tier 2
If further support is required, the following members of staff are available to support. This can be organised through the school office, or in collaboration with the teacher currently dealing with the query.
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Inclusion Team Mrs Racheal Hancock – Inclusion Assistant rachael.hancock@harrietsham.kent.sch.uk Mrs Rebecca Evans – Inclusion Leader |
Pastoral Team Mrs Amy Smith – FLO amy.smith@harrietsham.kent.sch.uk Mrs Jo Griffin – Pastoral Leader |
Middle Leaders Mrs Coral Smith – Early Years Leader coral.smith@harrietsham.kent.sch.uk Ms Nicki Pittam – Maths Leader nicki.pittam@harrietsham.kent.sch.uk Mr Ben Walker – English Leader |
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Please contact the Inclusion Team if your query concerns:
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Please contact the Pastoral Team if your query concerns:
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Please contact our Middle Leaders if your query concerns:
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Tier 3
Having followed Tier 1 and 2, if a matter needs further attention, it can be brought to the Deputy Headteacher.
This can be organised through the school office or in collaboration with the member of the leadership team currently dealing with the query.
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Deputy Headteacher Mr Jon Gambell |
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Any escalated concerns can be raised with the DHT. Before requesting an appointment, please ensure that you have followed the steps in this flowchart. |
Tier 4
Having followed Tier 1-3, if a matter needs further attention, it can be brought to the Headteacher.
This can be organised through the school office or in collaboration with the member of the leadership team dealing with the query.
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Headteacher Mrs Jackie Chambers |
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In addition to concerns escalated through Tiers 1 -3, the following queries can be raised directly with the Headteacher. Before requesting an appointment, please ensure that you have followed the steps in this flowchart.
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Tier 5
Having followed Tiers 1-4, if the unlikely situation arises where you are still not satisfied that your concerns have been successfully resolved, our Chair of Governors is available to offer further support.
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Chair of Governors Mrs Rebecca Emson |
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To contact Mrs Emson directly, please access our school’s complaint policy via the school website. Alternatively, a printed copy can be obtained from the school office. |
Guidelines for Parent - Staff Communication
In order to ensure a successful exchange of information, it is important that all parties follow a few key principles.
These principles are in line with our school rules and have been outlined below:
- Ready:
- Request a meeting – please don’t demand.
- Be ready not just to provide information, but to listen to the other parties observations and perspectives.
- Enter the exchange with an open mind and assume a shared best interest for our children.
- Be prepared to work collaboratively to solve problems.
- Respectful:
- Maintain respectful and open communication.
- Always use a respectful and polite tone.
- Safe:
- Threats, raised voices and / or inappropriate language will not be tolerated toward staff members and may result in a ban from the school site.
- Recognise that confidentiality may limit information that can be shared from school to parents, including support offered for other pupils’ behaviours.
Please follow the steps outlined in this document when raising concerns with the school and do not direct complaints or grievances towards other parents.
Response Time
School staff will make every effort to respond as soon as possible to parent communications, with the understanding that the teaching day sometimes precludes immediate responses. We aim to respond to all concerns within 2 working days; most will be responded to within 24 hours. Be mindful that teachers and staff may need some time to collect needed information before responding in full. All concerns should be responded to in full within 5 working days.